Bundle of Website Helpdesk Support Ticket

Explore the Available Features:

• Web-Based Support Ticket and Issue Management System
• Help Desk Service Level Agreement (SLA) Management
• Customer Support Service Level Agreements (SLAs) for Helpdesk
• Ticket Volume Trends Analysis
• Helpdesk Ticket Locking Mechanism
• Automated Ticket Email Notifications for Helpdesk Support
• Helpdesk Support Ticket and Issue Merging Functionality
• Helpdesk Support Ticket-Based Maintenance Requests
• Helpdesk Support Ticket Reassignment and Escalation for Team and Responsible Parties
• Helpdesk Support Ticket Dashboard
• HelpDesk Support Ticket Knowledge Base (Q&A)
• Resolution Responses for Helpdesk Support Tickets and Issues
• Asset/Equipment Management in Helpdesk Support System
• Helpdesk Support Tickets Managed by Helpdesk Team
• Helpdesk Email Domain Restriction Feature
• Occasional Agent Access for Helpdesk Tickets
• Canned Forms / Survey Forms Integration for Helpdesk Tickets
• Parent-Child Relationship for Support Tickets
• Helpdesk Support Ticket Hours of Operation and Holiday Schedule
• Expense Submission for Helpdesk Tickets
• Creation of Tickets from CRM Leads/Opportunities
• Employee Travel Management Integration with Helpdesk
• Customer Signature Integration for Helpdesk Tickets
• Analytical Cost and Revenue Analysis for Helpdesk Operations
• Helpdesk Time Slot Usage Report
• Employee Availability Tracking for Helpdesk Tickets
• Customer Photo Upload Feature for Helpdesk Ticket Documentation
• HelpDesk Service Level Agreement (SLA) Performance Analysis
• Helpdesk Team Email Alias Management

Additional Apps (NOT INCLUDED IN BUNDLE):

You can buy the following apps separately because they are not covered in the bundle.

• Mass Closure and User Updates for Tickets (Odoo Community Edition Exclusive)
• Credit Note Generation from Helpdesk Ticket (Odoo Community Edition Exclusive)