Lost Messages Routing

$16.00

Lost Messages Routing

Category: Discuss Tags: lost, messages, routing

Description

Lost Messages Routing

Features

Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn’t reply to a message but sends a direct email to your catchall address. In that case, such an email is completely lost, and clients become more and more irritated. This tool solves the issue. With this app, you get full control over all lost messages and you can attach any Odoo message to a proper document thread.

No Odoo messages are lost

The app improves Odoo message routing. If any email can’t be attached, it will be marked as ‘lost’ and will be added to the special view

All unattached messages in a single list

All messages which Odoo has not managed to route are kept under the special top entry menu ‘Lost messages’

Simple addressing of lost messages

To route a lost message push the button ‘Route manual’ and select a target document (for example Contact > Agrolait). As the wizard is saved, a message would be instantly added to that object.

Mass processing

The app allows batch addressing through the tree mass action. In such a way, a few messages might be added to the same Odoo document

Odoo objects

Restrict Odoo models to which messages might be routed: Lost Messages > Settings > the section ‘Lost messages allowed models’ (for example, to orders and opportunities only). If not selected, it would be possible to address a message to any object

Notification of unattached emails

Configure Odoo to send notifications by lost messages. Go to the Odoo general settings > Email Section and check the box ‘Lost messages notification’. Then, choose users who should be warned

Secured administration

The features are available for users with the special right “Lost Messages Manager”. Take into account: the module makes all unattached messages available for that group