RMA ( RETURN MERCHANDISE AUTHORISATION ) IN ODOO
Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in turn give a refund, replacement, or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied. The RMA solution from Emipro helps to efficiently accept return requests from the customer, provide them the option to get a refund, repair or replacement, and accordingly manage various operational aspects in Odoo such as creating return receipts, delivery orders, credit notes, adjusting stock levels, etc.
Features
- Create predefined return reasons & set appropriate Action to be taken.
- Approve or Reject RMA Request.
- Choose the appropriate action for a product return such as refund, replacement or repair.
- Automatically adjust inventory while managing product returns.
- Generate necessary documents such as delivery order/credit note/sales order based on the chosen return action.
- Customizable RMA Notification email template. New
