All In One Helpdesk
Would you like a fully customizable and flexible helpdesk in Odoo? With this app, you almost have everything you need for Service Desk, Technical Support Team, Issue Ticket System, as well as service requests to be managed in the Odoo backend. Customer can view their ticket from the portal and easily see stage of the reported ticket. Directly from the helpdesk ticket, you can generate leads/opportunities, quotations/sale orders, requests for quotations/purchase orders, and invoices. Our helpdesk offers the option to create a task from the ticket.
Features
- You can schedule activity from the helpdesk ticket form view.
- Team leader & manager only see customer ratings.
- Easy to change ticket stage automatically when a customer or staff replied.
- Easy to find tickets that are replied by customer/staff based on tags.
- You can search tickets by product name from the search bar.
- You can update multiple tickets using ‘Mass-Action’.
- When an inbound email comes then the email subject shows in the form view & kanban view.
- Email notification goes to the assigned user when customers see tickets from the portal.
- You can send helpdesk tickets direct to the customer’s WhatsApp.
- You can use the helpdesk SLA policy for good customer support.
- You can set a helpdesk ticket alarm for different tasks.
- You can edit multiple tickets in the list view.
- Easy to use search panel in the list & kanban view.
- You can manage products in tickets as well you can display products in the ticket PDF report.
- You can assign a single ticket to more than one user.
- Access rights for Helpdesk Manager, Helpdesk Team Leader, Helpdesk User.
- Easy to create ticket by helpdesk user.
- Easy to define stages as per your requirement.
- Easy to set access right and email templates for particular stages.
- Easy to set days for auto closing tickets.
- Fully customize and dynamic dashboard.
- Easy to define dynamic filter for dashboard.
- Well organized data in table format on dashboard.
- Well organized data in table format on dashboard.
- Well organized calendar, pivot, graph, Kanban views.
- Customer see ticket status from portal and email links.
- Well organized portal for ticket.
- Easy to group by, search, and create ticket on portal.
- Auto notifies via email to assigned user and customer while the ticket is created.
- Auto share feedback link while ticket is closed.
- Easy to chat with customer from chatter.
