Easy Digital Downloads & Catchers Helpdesk Integration Add-on
$165.00
Description
If you run Easy Digital Downloads store, you should have affordable Helpdesk for the customer support. It allows you to see the whole profile of your customer and answer to tickets right from the admin area of your WP website.
With the Easy Digital Downloads Helpdesk, supporting customers becomes much easier. On the ticket page, you can see the customer’s information with tags, contacts.
The bundle consists of Catchers Helpdesk and Easy Digital Downloads Integration Add-on. 
Your customers can open new ticket right from the Purchase history page – Support tab. If you choose concrete order – ticket will be linked to the certain order. 
Every single ticket will be linked to its order. Your EDD customer, just visit purchase history page, find the order having a problem with, and click the “Open Ticket” button. The pop -up ticket form will be opened.
Lifetime value, orders, products Customer lifetime value can be defined as the dollar value of a customer relationship, based on the present value of the orders future cash flows from the customer relationship. Customer lifetime value accounts as the sum of all orders from a certain customer.
E-mail fetching
Your potential clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.
Ticket page view
Each customer can click to a ticket number from e-mail message and go to the front end and see all current and previous tickets. The whole picture of ticket will be available on this page, as well as on email app.
Front end for clients
1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 7 days if a new version is released. Get free support within 7 days.
2. After the purchase is confirmed, download links will be available for 7 days. If a license is required, please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.
3.mailto:contact We provide Mobile, PHP script installation services for $19.90. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.
4. If you have any questions, please contact us by email contact@gplodoo.store or create a ticket on this page
5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.
6. The response time can last up to 6 hours.
