KnowledgeBase Glossary, FAQ & HelpDesk ChatBot

Description

KnowledgeBase X w/ FAQ, Glossary Powered by WPBot ChatBot/HelpDesk

KnowledgeBase X is an advanced WordPress KnowledgeBase plugin with FAQ, Glossary and AI powered ChatBot HelpDesk features all in one. Create a feature-rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a unique alphabetical Glossary style. Supports file attachment, alternative questions for articles, upvote/downvote and a lot more!

KnowledgeBase X is the Most Complete Support System for WordPress. Extend KBx Pro with Live Human Chat and Support Ticket addons!

Power up your KnowledgeBase with the Built-In, Plug n’ Play ChatBot Helpdesk porwered by the Best WordPress ChatBot plugin WPBot. The ChatBot can be integrated with Google’s DialogFlow AI and NLP engine.

You can make the HelpDesk ChatBot to work with any language easily and quickly. All features of the KnowledgeBase X is compatible with any language except for the Glossary mode.

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your WordPress website that will reduce your live support and workload significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

AI Powered HelpDesk ChatBot

WPBot Pro is fully integrated with KnowledgeBase X is and supports Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find answers from your KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

++Integration with DialogFlow is optional. The ChatBot is Plug n’ Play and can work well on its own by providing conversation-based KnowledgeBase Article Search, Showing List of Articles, Email Support and Leave Number to Call Back features etc. as soon as you install the plugin.

Not using KnowledgeBase?? Try our ChatBot for WordPress – WPBot!

Do you have a eCommerce shop? Try our ChatBot for WooCommerce!

Standard KnowledgeBase Features

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles. Two different styles are available to display your Knowledgebase categories.

Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off.

• Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
• Attach multiple files with articles
• Show related articles
• Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode. The glossary design is simply awesome and user friendly with floating Alphabetical filtering which is totally unique!

Check Out the Unique Glossary Live Demo!

KnowledgeBase FAQ – Frequently Asked Questions

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful Live Search

A powerful live search bar that starts showing article results as the user types search terms.

Export Import

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Easy Shortcode Generator for All KnowledgeBase Options

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KnowledgeBase Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

HelpDesk ChatBot – AI Powered

Enable an AI powered ChatBot to act as your HelpDesk or Support Desk. Your website users can converse with the ChatBot, ask questions and get answers that make sense. The HelpDesk ChatBot is integrated with the Google’s DialogFlow. So, you can train the ChatBot to answer any questions easily and quickly. Analyze the user queries from the DialogFlow history and makes the ChatBot better over time. As the ChatBot gets better it will start cutting down on your Live support requirements and eventually, you can almost eliminate the live support altogether.

HelpDesk ChatBot User Intent Detection

HelpDesk ChatBot Works Based on Two Types of User Intents for Commands.

Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom intents give you the option to build a truly human like, intelligent and comprehensive chatbot. Build custom Intents and Responses directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, HelpDesk ChatBot will display them when user inputs match with your Custom Intents along with the responses you created.

Works with Any Language – Use KBX Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any language. A dictionary of stop words for 30+ languages is included.

In-Chat Support and Contact

HelpDesk ChatBot provides eMail support directly from the Chat window. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!

Call Me Back

The Call Me Back feature of this HelpDesk chatbot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone numbers and allows you to call them back at your conveniences.

Personalize your ChatBot!

Choose from one of the 4 modern chatbot window templates. Upload your own background image to show behind the chatbot window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.

Language Support

The HelpDesk ChatBot can work with any language but multi-language is not supported. Every Chat Bot response and system text displayed on the chat window can be edited from the HelpDesk ChatBot settings easily and quickly.

**Multi-language is not supported unless you implement using WordPress multisite feature.

Integrated FaceBook Messenger Live Chat and More

Integrate FaceBook Messenger experience directly into your website. This allows your customers to interact with your business any time with the same personalized, rich-media experience they get on the FaceBook Messenger Live Chat! This feature is completely optional and is not required for normal chatbot activity.

The main purpose of this feature is to provide a Live chat channel for support in addition to the chatbot.

Onsite Retargeting, Remarketing, Conversion Optimization, Exit Intent

Recover up to 15% of Abandoning Visitors with Onsite Retargeting. WPBot detects exiting Visitors and displays a targeted offer to your visitor determined by you. Up to 25% of retargeted visitors will respond to your message and turn into customers. Targeted offers can be a coupon code, free ebook or any exciting offer of your choice!

The Onsite Retargeting helps your Conversion rate optimization by showing your special offers and coupons on Exit Intent, Time Interval or Page Scroll Down inside the chatbot window. Get rid of those other Exit Intent popups with a chatbot that talks directly with the shopper. Reduce Abandoned Cart by showing timely messages with the Chat Bot!

All of these will translate into a much higher rate of customer conversions by reducing the potentials for bounce backs.

Newsletter Subscription

WPBot can prompt User for eMail subscription. Link this with your Retargeting ChatBot window popup and a special offer. People can register their email address that you can later export! GDPR compliant with unsubscribe command option from the ChatBot!

Light Integration with almost any 3rd party live chat systems

Want to offer your site users with options to reach out to you for live support? WPBot can lightly integrate with Facebook messenger and almost any other 3rd party Live Chat systems that provide a unique chat page URL like Tawk.to.

++A Live Chat AddOn is now also available fully integrated with the ChatBot.

ChatBot Widget ShortCode

WPBot provides a handy ChatBot widget that you can place anywhere on any of your pages inline using a handy shortcode! This unique feature opens up a lot of new and unique possibilities to use the ChatBot in innovative ways! When you use the ChatBot widget shortcode on a page, the floating ChatBot icon is automatically turned off for that page.

Click to Chat Link

Use the Click to Chat shortcode so people can click on a text link anywhere from your contents and open the ChatBot window! This allows you to have a Call to Action link for chatting with the Bot and find out more information and answers to questions a user may have.

Embed WPBot on Any Other WebSite

The WPBot can be embedded on any other website by copying a few lines of code – Including Static HTML or any PHP based system or any other CMSs. Own multiple websites or just want to let other people use your Bot on their websites? Now you can! Once embedded on other sites, the ChatBot will function as it does on your own site!

ShortCode for Page

Load WPBot on any page itself with shortcode. With this feature, you can create a single landing page for your users to Chat with your Bot!

Skype, WhatsApp, Viber, Web Link & Phone Call Icon Integration

You can also Enable quick icons for Skype, WhatsApp, Viber, Any Web Link & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers.

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Features

• KnowledgeBase articles
• Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.
• Frequent Asked Questions Accordion Format
• A to Z Glossary using the Same KnowledgeBase articles
• AJAX powered auto complete Search bar
• Export KnowledgeBaseas CSV
• Import KnowledgeBase
• Easy, Visual Shortcode Generator with all options
• Drag and Drop Article Sorting
• Drag and Drop Category Reorder
• Attach mulriple files with articles
• Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
• Mark a KnowledgeBase Article as Sticky to always show on top
• Front End Sorting – Menu Order, Alphabetical or Popularity
• User Role based Permission to View KnowledgeBase Category and Articles
• Show only a single category for FAQ
• Change KnowledgeBase, Category and Tag URL slugs
• Change font colors
• Enable Bread Crumb
• User Upvote/DownVote option for KnowledgeBase Articles
• Edit UpVote/DownVote Count
• Editable Article View Count
• Enable/Disable WordPress Commenting in Articles
• Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
• Upload custom category image
• Add category descriptions
• Sidebar widget for Most Popular Articles
• Sidebar widget for Tag Cloud
• Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
• Knowledgebase slug, Category slug and Tag slug
• Default article sorting option
• Front end article sorting drop down
• Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories
• Turn on or off Sticky, Popular, Recent Article Tabs individually
• Customize colors
• Enable/disable Breadcrumb
• Enable Related Articles
• Enable Comments on Article
• Floating Search Box. OR ChatBot

Built-In WPBot Features

• Plug n’ Play. Works out of the box as soon as you activate the ChatBot
• Advanced, fast Site search of your pages and posts to answer user questions
• Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
• Natural Language Processing through Google’s Dialog Flow
• Automatically supports Custom Intents and Responses You Create in Dialog Flow
• Automatically supports Follow Up Intents and step by step Question Answers through Dialogflow custom Intents
• Automatically supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app
• Automatically supports images (jpgs, animated gifs) and Youtube Videos from DialogFlow Intent Responses
• Automatically supports images (jpgs, animated gifs) and Youtube Videos from ChatBot Language Settings Responses
• Simply paste any image (jpg or gif) or youtube video’s full link
• Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options
• Fine tune WPBot icon position by pixels or percentages
• Option to choose on which pages WPBot should load
• Option to Auto Open Chatbot Window For First Time Page Load
• Ability to click a text link to open the ChatBot using shortcode
• Upload custom ChatBot icon
• Upload custom Agent icon
• Choose from 5 design templates for ChatBot interface
• Option to disable WPBot on Mobile Devices
• Option to Disable Persistent Chat History across pages
• Option to Enable/Disable Site Search, Call Me, eMail, FAQ, newsletter subscription etc. ready intents
• Show or Hide Opening Notifications
• Option to Skip Greeting and Asking Name and eMail
• Option to Skip Greeting for logged in users only.
• Option to enable/disable asking for eMail address after asking name
• Upload your own background image for chatbot
• Create FAQ area with multiple questions and answers (supports html)
• Add video in Support area just by pasting Youtube link
• Add multiple site notifications to show above the ChatBot icon
• Quick access to Support ares of the ChatBot
• Quick Help for commands that can be used in-chat
• Admin customizable chat commands
• Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
• Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!
• Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
• Persistent chat history over shopper session on website
• Option to Disable persistent chat history (Chat history is reset in every page)
• Remember chat history in browser local storage and greet returning users
• Shortcode for WPBot on a Page or post (without floating icon)
• Option to Open pages in new or same window from search results
• Any Language support. mo/pot file included so you can translate to any language
• RTL support
• Light Integration with FaceBook Messenger for Live Chat
• Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
• Call me back – customer leaves phone number.
• Collect Customer Feedback by email option.
• Collect User eMail for newsletter Subscription
• GDPR compliance (message with link to Privacy page)
• Unsubscibe Command
• Advanced Name Recognition
• Sample DialogFlow Agent for quick import
• Prompt User for eMail subscription with Retargeting Nessage
• Export eMail Addresses as CSV
• Onsite retargeting and remarketing to increase customer conversion rate.
• Enable/Disable retargeting message sound
• Out of focus Browser tab flashing with custom message for retargeting messages
• Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
• Custom Background color for retargeting messages.
• Connect retargeting messages with any custom intent created in DialogFlow
• Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.
• Embed code to use the ChatBot on any other website including static HTML website
• Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to
• Option to hide the support and other icons from the ChatBot footer
• Plugin Auto Upgrades from WordPress backend

Upcoming Feature

The KnowledgeBase X with HelpDesk ChatBot plugin is under active development. We want to work with you as we expand the plugin features so it becomes truly useful to you. If you have any feature request, let us know in the comments. We will try our very best to accommodate all reasonable feature requests.

Why KnowledgeBase X with HelpDesk ChatBot?

• Developed by a company with 15+ years of experience. You can rely on us
• Always up to date and under active development for new features
• Extended documentation
• Easy and Flawless Setup
• Fully Responsive Templates
• Unique Features
• Quick, Reliable, No-nonsense and Friendly One-on-One Support

Version History

======= V 6.5.5 =======
# Add Sub categories under title of each knowledgebase category box
# Fix CSS conflict with article page body class
# Flush Permalink on plugin activation to solve 404 error
# Fix Knowledgebase packery overlap issue
# Add Title on Sidebar Category list
# Add Article and Category Sidebar Feature
# Add WP_Query Search on Extended Search

======= V 6.5.3 =======
# Make "Sticky,Popular and Recent" texts on the article tabs translatable

======= V 6.5.2 =======
# Fix KBX Glossary Mode Characters not support non English Languages
# Template Two Overlap Issue fix for main knowledgebase shortcode
# Remove Preview Placeholder Image from main knowledgebase shortcode

======= V 6.5.1 =======
# Fix Bot hang and search not working when there is no option set for the extended search

=======  Version 6.5.0 ======= 
# Added Built-in WPBot support
# Improved interfaces and UX

=======  Version 5.0.0 ======= 
# Improved ChatBot responses, name recognition and eMail option handling
# Improved designs
# Reorder categories and more features!

======= Version 4.5 ======= 
 # Improved designs
 # Reorder categories and more features!

======= Version 4.0 ======= 
 Inception