TotalDesk Helpdesk, Live Chat, Knowledge Base &Ticket System

$18.00

Categories: Utilities, WordPress Plugins Tags: chat, desk, faq, help, helpdesk, knowledge, knowledge base, live, livechat, report, service, slack, support, ticket, ticket system, Utilities, WordPress Plugins

Description

Description

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features

Ticket System
- 3 Differnt New Tickt Forms
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Page
- Set default values for new tickets
- Set own ticket Status
- Set custom ticket Types
- Set custom ticket Project / Systems
- Attachment Support
- Inform Agents in Notifications
- HTML WYSIWIG Comment Form
- Saved replies
- Logging / History system
- XLS export
- Reporters & Agents can reply to Email
- Ticket Overview (assigned to, status in colors)
- Set Inbox Archieve Folder
Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when someone replied
- Notify when a status has changed
- Notify when an agent has ben assigned
Livechat
- Start a chat with a new subject (new ticket)
- Enter a chat with a given ticket ID
- Send a message (new ticket) when no agent is online
- Every chat conversation will be saved
Knowledge Base
- Create a FAQ based on a ticket
- Group FAQs into topics
- Set custom Icons for Topics
- Live search for FAQs
- Track FAQ views
- 3 Built in widgets
- Order FAQs by View / Popularity
- 2 Layouts (boxed, list)
Reports
- Tickets By Agent
- Tickets By Status
- Tickets By Type
- Tickets By System
- Tickets By Year
- Tickets By Month
- Tickets By Year & Month
Integrations
- WooCommerce
- Envato
- Slack
Well Documentented

Compatibility

WordPress 3.8.1+
PHP 5.4+
WPML Support
WooCommerce 3.1

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 7 days if a new version is released. Get free support within 7 days.

2. After the purchase is confirmed, download links will be available for 7 days. If a license is required, please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3.mailto:contact We provide Mobile, PHP script installation services for $19.90. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email contact@gplodoo.store or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.